Privacy Policy for Chroma Pixel Games

 

Effective Date: 15 February 2026
Last Updated: 15 February 2026

 

Introduction

Chroma Pixel Games (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act, 2021 of Zambia and applicable international data protection standards.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use:

  • Our mobile games on Google Play Store and Apple App Store
  • Our website
  • Any related services provided by Chroma Pixel Games

By using our games or services, you agree to the practices described in this Privacy Policy.

2. DATA CONTROLLER

Chroma Pixel Games is the data controller responsible for your personal data.

Contact Email: privacy@chromapixelgames.com

Country of Operation: Zambi

 

By accessing or using our website or services, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your data.

 

Information We Collect

 

We collect the following categories of information:

A. Information You Provide Voluntarily
  • Name
  • Email address
  • Username or display name
  • Support messages or feedback
  • Information provided when contacting customer support

We only collect personal information necessary to provide our services.

B. Automatically Collected Information

When you use our games or website, we may automatically collect:

  • Device type and model
  • Operating system version
  • IP address
  • Country or region
  • App version
  • Crash logs and diagnostics
  • Gameplay activity and usage statistics

This helps us improve performance, fix bugs, and enhance user experience.

C. Advertising and Analytics Data

If our games use advertising or analytics services, we may collect:

  • Advertising ID (Google Advertising ID / Apple Identifier for Advertisers)
  • Interaction with ads
  • In-game behavior for analytics purposes

You may reset or disable advertising identifiers in your device settings.

D. Cookies and Similar Technologies

On our website, we may use cookies and similar tracking technologies to:

  • Improve website performance
  • Understand usage patterns
  • Store user preferences

You may control cookies through your browser settings.

4. LEGAL BASIS FOR PROCESSING (ZAMBIA DATA PROTECTION ACT, 2021)

We process your personal data based on:

  • Your consent
  • Performance of a contract (providing our games and services)
  • Legal obligations
  • Legitimate business interests (such as improving services and preventing fraud)

5. HOW WE USE YOUR INFORMATION

We use collected data to:

  • Provide and maintain our games and services
  • Process in-app purchases (if applicable)
  • Provide customer support
  • Improve gameplay experience
  • Analyze performance and fix errors
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Send important service updates

We do not sell personal data.

6. DATA SHARING AND DISCLOSURE

We may share information only in the following situations:

Service Providers

With trusted third-party service providers who assist with:

  • Hosting
  • Analytics
  • Advertising
  • Payment processing
  • Cloud storage

These providers are contractually required to protect your data.

Legal Requirements

If required by law or regulatory authorities in Zambia.

Business Transfers

In case of merger, acquisition, or sale of assets.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process data outside Zambia.
When this occurs, we ensure appropriate safeguards are in place in accordance with the Zambia Data Protection Act.

8. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. YOUR RIGHTS UNDER ZAMBIA DATA PROTECTION LAW

Under the Data Protection Act, 2021, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to certain processing
  • Withdraw consent at any time
  • Lodge a complaint with the relevant data protection authority in Zambia

To exercise these rights, contact:
privacy@chromapixelgames.com

10. CHILDREN’S PRIVACY

Our games are not directed to children under 13 unless explicitly stated.

We do not knowingly collect personal data from children under 13 without verified parental consent.

If you believe a child has provided personal information, please contact us immediately at privacy@chromapixelgames.com
.

For apps directed to children, we comply with:

  • Google Play Families Policy (if applicable)
  • Apple Kids Category requirements (if applicable)

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration

However, no method of transmission over the internet is 100% secure.

12. THIRD-PARTY SERVICES

Our games may contain links to third-party services. We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

When we do, we will:

  • Update the “Last Updated” date
  • Post the revised version on our website

Continued use of our services after updates constitutes acceptance of the revised policy.

14. CONTACT US

If you have any questions about this Privacy Policy or your data rights, contact:

Chroma Pixel Games
Email: privacy@chromapixelgames.com

Country: Zambia